Returns & Exchange


The buyer has the right to refuse the ordered product at any time before receiving it, and within 7 (seven) days* after receiving the product from the online store. The return of the product is possible if its commercial appearance, factory tags, labels, consumer properties, as well as a document confirming the fact and conditions of purchase of the specified product are preserved.

*Used products cannot be returned


1. Contact us at +7 (999) 569-72-00 or at  

2. The processing and approval period for returns is from 1 to 4 business days after receiving the request.

3. Once the return is approved, we will transfer the funds to your card or bank account within 1 to 10 banking days.

4. The refund is made after deducting the amount paid for delivery when placing the order***


*In accordance with paragraph 21 of the Russian Federation Decree of 27.09.2007 N 612 “on approval of the rules for the sale of goods remotely

**According to paragraph 1 of article 25 of the Russian Federation Law "on protection of consumer rights " dated 07.02.1992 No. 2300-1

***According to paragraph 4 of article 26.1 of the Russian Federation Law "On protection of consumer rights" from 07.02.1992 № 2300-1, when the consumer refuses the product the seller must return to him the money paid under the contract, except for the seller's expenses for delivery of the returned product from the consumer, not later than 10 (ten) days from the date of the consumer’s requirement.